Note: This article refers to purchases made directly through our website, https://luvly.care/. If you subscribed from the App Store or Google Play Market, check this guide.
Paid for the program, but the app prompts you to subscribe again? Here are two typical reasons for that:
- You're not logged into the account associated with the purchase and are using a free account instead.
- Your subscription has already expired.
So, if you have an active premium plan, but you've faced such an issue, here's how you can resolve it:
1. Tap the small "x" button on the subscription screen to close it:
2. Tap on the Profile picture:
3. Tap on the Create Account button:
4. There, select an option to log in to an existing account:
6. Enter the credentials you used during the registration, and you're all set.