If you have purchased a Premium plan but don't see it in the Apple ID settings on your iOS device, you probably subscribed through our website https://luvly.care/. That means you have a so-called web plan.
Here are the main characteristics of a web subscription:
- You paid with a card/ Apple Pay/ PayPal
- You subscribed from an ad seen on Facebook/ Instagram/ TikTok
- The active subscription isn’t visible in Apple/Google, but the charges persist
- You received a receipt or a welcome email from Luvly (not Apple/Google)
- The descriptor on your bank statement says "Luvly", "luvlycare" and other variations (not "Apple/ Google payment")
Find out more about your web subscription in your Luvly Web Profile.